Interpersonal Business Communication

Code: BMBA120
Apply this course towards: Business Communication, Business Administration – Diploma, Business Administration – Certificate, Digital Marketing

Course description

Interpersonal Business Communication is a course will help you understand and improve the way you connect with others.

You will start by exploring what communication is, why it matters and the different ways people communicate. You will learn the impact on how messages are sent and received, including the role of words, body language, and tone of voice.

This course will teach you the skills to actively listen and connect with others in ways that foster strong meaningful relationships. You will also gain insight into how culture affects communication while exploring your own approaches and communication styles for interacting effectively with people from different backgrounds.

This course also explores topics such as conflict resolution, effective teamwork, responsible use of digital communication tools, and engaging in conversations with integrity.  You will have the opportunity to practice your interpersonal communication skills, requiring access to a webcam and basic Zoom proficiency.

By the end of the course, you will have practical skills to communicate clearly and confidently in future workplaces.

View sample course outline (PDF). 

Learning objectives

Upon completion of this course, you will be able to:

  • employ verbal, non-verbal, and written communication skills to enhance interpersonal interactions within diverse business environments;
  • utilize active listening and responding techniques to foster open and constructive communication in team and organizational settings;
  • evaluate and adapt communication styles to suit various cultural and organizational contexts;
  • analyze and resolve interpersonal and organizational disputes with conflict resolution techniques; and,
  • apply digital communication tools to deliver clear and effective messages across various contexts.

Registration details

Select your offering:

You have already registered for this course.

View My account

This item is already in your shop cart.

View shop cart
Loading section fee(s)...

You're already on the waiting list for this item.

Sorry, this section is full.

FEES
Fee Tax Subtotal
{{ ::(fee.price | currency) }} {{ ::(fee.tax | currency) }} {{ ::(fee.total | currency) }}
{{ ::(child.price | currency) }} {{ ::(child.tax | currency) }} {{ ::(child.total | currency) }}
    Total {{ fee.totalFees | currency }}

Add to Shop Cart Loading

Note: You will be asked to sign in or create an account to register and pay for this course.

Having trouble registering online? Register by phone: 250-472-4747

Online registration temporarily unavailable

Sorry, this course is not available for registration at this time.

This course is in progress. Please contact us for more details.

Online registration is closed for this course. You may still be able to register by phone. Call 250-472-4747 to find out.

This course is on your wish list. You will be notified when this course becomes available.

Want to receive notification when this course becomes available?

{{ loggedIn ? 'Add to wish list' : 'Sign in/create a new account to add to wish list' }}

Info you should know:

Continuing Studies statement on use of educational technology

Students will be required to have a NetLink ID for all online courses, as well as many campus resources. This course may require the use of education technology such as internet-based applications, cloud services, or social media. In order to complete this course you will be required to either consent to the disclosure of your personal information outside of Canada to enable use of these technologies, or work with the Division of Continuing Studies to explore other privacy protective options (such as using an alias or nickname).